Terms & Conditions

Eleanor Rose Dog Training does all it reasonably can do to provide a safe and healthy training environment for you and your dog. Please see below T&Cs that apply to any and all one-to-one training sessions and classes.

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We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately. It is the responsibility of our clients to read these terms and conditions in full. Please make sure you have read and understood the terms and conditions before you make a booking. By placing a booking you are deemed to have read, understood and agreed to them.

 
 

Techniques and Handling Methods

The training techniques used by Eleanor Rose Dog Training are designed to be kind, scientifically based, modern force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive and cause harm, pain or fear to the dog (including choke chains, check chains, prong collars, slip leads, spray collars, e-collars, rattle cans, spray bottles or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used. Any clients who continue to use such methods despite being asked not to do so will be asked to leave class or the one-to-one session with no refund given.

 
 

Payment, Refunds and Cancellations

All bookings (classes and one-to-ones) must be paid for in advance via the agreed method of either payment link or PayPal, unless otherwise agreed by Eleanor Rose Dog Training. Until payment has been received the booking has not been confirmed. By placing a booking you are deemed to have read and understood these terms and conditions. Please complete payment within 48 hours of agreeing a one-to-one slot to secure said slot, unless agreed otherwise, failure to do so will result in the booking being opended up to others. 

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Payment for one-to-one training sessions are for the number of sessions stated. Payment must be made to secure the session. Any session paid for must be taken within a 5-month period of that date. Non-attendance will result in the loss of the payment.

 

Cancelling a scheduled appointment will result in the loss of the payment and/or session unless 48 hours notice is given prior to the session where the session shall be rearranged. The appointment is for a set time period of 1 or 1.5 hours depending on what has been arranged. If the client is late for the session it will still end at the stated time regardless of that session being cut short. If the instructor turns up to the appointment and the client is not at the address every effort will be made to make contact with the client. If the client cannot be reached the instructor will wait for a ten-minute period before leaving. The client will not receive a refund and will lose the payment for that session.

 

Eleanor Rose Dog Training reserves the right to change the timing, date or venue of classes or one-to-one sessions in order to provide a high quality service or where it is necessary for reasons beyond our control.

 

In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of the session and any follow-up visits which are also cancelled as a result of this. The cost of the field hire will be lost and not refunded.

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Safety

We ask that, unless previously agreed with us, all dogs are kept away from the front door and are contained in another room when we first arrive please. If your dog has ever bitten a person or other animal, you must report this to us before the day of the scheduled one-to-one session so that we can advise you accordingly.

 

Parking

If we are visiting your home, please make a parking place available if possible. If not, and there is on-street parking which requires a visitor permit, please have a visitor permit ready for our use when we arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please can we kindly ask that you make arrangements for this.

 

Children

Children are welcome to be present at training session and encouraged to take part, although due to the nature of the discussions that will be taking place, this may not always be appropriate. It is the responsibility of the parents/ carers to determine whether or not it would be helpful or appropriate for any children/ other family members to be present at any point. We accept no responsibility for children and it is the responsibility of the supervising adult to ensure that children are safe and their well-being is protected at all times whether before, during or after the training session.  

 

Privacy and Marketing

Photographs of your dog may, with your permission, be taken. Such photos may be used by Eleanor Rose Dog Training for record keeping and/ or marketing purposes. If you do not wish for photographs of you and/ or your dog to be taken, used or shared, please just let us know, permission will be asked during sessions. Any written feedback (eg. by email or in review sections) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification, if not anonymised. If you are not happy for us to use your feedback in this way, please just let us know. Permission must be granted by us before any photography or videography of training/ behaviour sessions with Eleanor Rose Dog Training takes place. We are happy to provide a copy on request.

 

Engagement and Commitment

By consulting Eleanor Rose Dog Training with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency.

 

 Disclaimer and Waiver of Liability for Owner

I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensuring that necessary steps are taken at all times to prevent injury to myself, my dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Eleanor Rose Dog Training (Eleanor Morton) against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with my dog(s).

I understand and accept that my dog (and its behaviour) remains entirely my responsibility at all times, whether or not in the presence of the trainer/ behaviourist.